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Ranjay Solicitors – Complaints Procedure


At Ranjay Solicitors, we are committed to providing a high standard of legal service. If you are unhappy with any aspect of our service or our fees, we would like to know so that we can address your concerns promptly and fairly.

How to Make a Complaint

If you have a concern, please contact us in the first instance so we can try to resolve the issue informally.  You may raise your complaint by writing or emailing:

Complaints Manager

Ranjay Solicitors

157 Pitshanger Lane

London W5 1RH

Tel: 0208 059 1494

Email: [email protected]

Please include your name, contact details, and a brief description of your concern.

What Happens Next

We will:

  • acknowledge your complaint promptly;
  • review the matter carefully and fairly; and
  • provide a written response setting out our findings and any proposed resolution.

If appropriate, we may request further information to assist our review.

Legal Ombudsman

If we are unable to resolve your complaint, you may refer the matter to the Legal Ombudsman, an independent organisation that investigates complaints about legal services.

You must normally refer your complaint:

  • within six months of receiving our final written response; and
  • no more than six years from the act or omission complained of, or three years from when you should reasonably have known there was cause for complaint.

Contact details:

Legal Ombudsman

PO Box 6806

Wolverhampton WV1 9WJ

Website: www.legalombudsman.org.uk

Telephone: 0300 555 0333

Email: [email protected]

Solicitors Regulation Authority

The Solicitors Regulation Authority (SRA) regulates solicitors and law firms in England and Wales. If you are concerned about our conduct — for example dishonesty, misuse of money, or unfair treatment — you may contact the SRA directly.

Further Information

A copy of our full complaints procedure is available on request.